1; 2; 3; First Prev 3 of 3 Go to page. Vodacom Reviews | Contact Vodacom - Telecommunications - 2.3 ⦠He in fact promised me that I would get this deal, because there was an issue when he was processing my upgrade. For Businesses Appeal the complaint. so yes I call back on the 18th or 19th December..spoke to sade... the same story but this time a manager will call me back and that she sent to the correct department to complete the process.....lol lol lol..that's right no call from the manager either...so yes my fourth call on the 21st December ..spoke to Thembiso at 14:22...he said the exact same thing, this time I was at boiling point and told him I ain't dropping the call till this is resolved! Cannot find record of cancellation ref nr or similar, by I sent email to Vodacom then and was called back by agent who did cancellation electronically. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. I have tried to get it rectified for two weeks because my debit orders go off on the 20th of the month. Can't cancel as I have to pay the full outstanding amount for the remaining 23 months. I called on the 11 December to make an Upgrade to my existing contract and pre- order the ( Iphone 12 Pro max with ear-pods pro) for cellular number (082) 775-4429). Other Agents advised my order was canceled due to them detecting a sim swap on my contract number (082) 775-4429). Shop online & get free delivery. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. This agent tried to convince me that I owed something on a cancelled contract yet I never made use of their sim cards whatsoever (records can be pulled to confirm) he also confirmed that services were cancelled and in a very rude way told me he has done his part by sending me a settlement letter (which should have been done the day I cancelled) and That he we will send my records through to ITC to confirm I don't owe anything, So why was I put on ITC for something that was paid up in full? Total Subscription Charges All I get is SIT TIGHT WE WILL GET BACK TO YOU. I have 23 months left on the contract with no connection but have to pay my monthly subscription. Vodacom has informed me on Friday that my Fibre line was cancelled. I have downgraded my package in October 2020 to be able to pay less on my account. Reduced Subscription Discount-New Had Vodacom fibre connected to my home approximately one month ago. After a week an LTE was delivered instead of installing fibre and was told its a temporary solution until fibre is installed in a month or so. I have even gone onto Hello Peter app and your rating is a 2 out of 10. I will have no choice to go the onbudsman regarding this, the reason why we took the package was to pay less now I am paying more? This is the email sent to Vodacom Vodacom: Service request SR201204-930294 update Good afternoon Please note that the issue as per the below Service Request HAS NOT BEEN RESOLVED. I have written numerous emails and bd calls but they are all disregarded. My Vodacom email account on [protected] has been giving me problems for nearly a year now. COMPLAINT #10229 - Customer Service Issues. The future is exciting. I applied for an upgrade on the 05th of December 2020...I spoke to Cindy at 10 am...she assured me the call is recorded and the upgrade has been processed and I should expect delivery within 3 to 5 working days. All Vodacom Fibre deals include the router. Good Job! I am being charged more than the fibre amount advertised and this LTE last for 2 weeks for an amount of R600. Reviewers. Call us on 082 1940. As we proceeded to and signed for the contract another customer came in and he went to assist, the girl that was assisting me went to him to ask for the devices to provide me with them and he whispered something to the girl and she then went to the phone and was dialing. Every consultant says they will cancel it but never does! For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for ⦠I have been calling for 6 months to cancel a data line contract which the contract has expired. Call us on 082 135. I must state that I was not at any point told when I called vodacom to initiate my upgrade and place a preorder about the above criteria, nor was I told about all the hoops I could need to jump on the Lead call I received from Vodacom. I signed up for Vodacom fibre to the home a few years ago. Vodacom Fibre . Reactivate my line. Thread starter unwind; Start date Apr 22, 2010; Prev. I have been taken from pillar to post by every consultant that I have spoken too and all of them have been dismissive. It even gives you extra VBucks if you recharge your account using your banking account. Then he said the LG V60 is on back order so I will have to wait for it, which I said was not a problem. Also sms's and /or e-mail needs to be send to the recipient so that this can be picked up earlier. Consumer complaints & negative reviews. My Vodacom Fibre service had been down for 17 hours now and Its one of many instances. Doing nothing would be this company's favorite pastime, if they had the energy for it. Vodacom ... 8 December, 2020. Thanx in advance. Visit On 22 Sept 2020 I requested that my contract for cell no [protected] be cancelled and that (1) a reference number and (2) that I be informed as to the date of the cancellation. You can email us anytime. Vodacom Fibre is an ultra-high-speed and high-capacity fixed-line connectivity solution; Itâs ideal if your business uses applications that consume a lot of bandwidth such as video conferencing, VoIP and VPN, etc. During this call, the consultant had checked his stock on hand which he assured me was 96 available so I would get this deal. Initial Vodacom complaints should be directed to their team directly. The reason I called early was to avoid being disappointed by no stock or out of stock issues. I need this problem resolved asap. Peter needs to pull his finger and get this sorted. The current Shake off Summer 2020 is a scam. I called in to cancel my upgrade as I didn't require another phone. I'm paying for a fibre contract 8 months already and it has not been installed in my unit. On 25 November I emailed through a relocation request I was issued with a service request number - SR201125-890563. Every agent that I have spoken too regarding why my order has been canceled has contradicted each other. This is an inconvenience I don’t know why Vodacom employ incompetent sales people who sells products that cannot be delivered. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). However conveniently and without any calls to me or emails, my upgrade request has been canceled. Vodacom claims its randomized but 7 puzzles on 8 different occasions without winning a single prize is a scam not a randomization. Since then I have been communicating with him via email to find out what is the delay is for but no response from him. Vodacom Fibre Customer Service. But its easy for vodacom to increase the price of said data line. Accidental Damage Insurance I've been a loyal customer for 15 years. I have kept phoning and checking on my complaint (ref no: SR201215-972570) and have been given the run around by your staff at the call centre. Vodacom Fibre Problems - Consumer Complaint for Vodacom - Head Office. When Vodacom failed to deliver for few months, I cancelled. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. Cancellations . November 1. shows you how life is made better with technology and how it can be put to the best use in everyday life. Deducting acc damage insurance after contract expired, Online store product advertised - no stock for more than 2 weeks and was told until february no stock, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I asked if I need to carry my payslips as well and was told no as the proof of payment will show on the statements. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Call us on 082 1960. Vodacom ... We will not publish your email. COMPLAINT #10103 - Customer Service Issues. Greetings I saw that there was never any feedback from Vodacom regarding the people's issues so I didn't write any comment but if I do not get a response now, I will definitely be adding my 2 cents worth. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. They have corrected the November account but when the invoice were produced for Dec 2020 the amount was over R2100.00. Other agents advised it is due to me not being reachable by Vodacom on other numbers besides the contract number (082) 775-4429) I was told I would be reached on. © 2004-2020 ComplaintsBoard.com. Now I am being hold I need to go to a Vodacom store to apply again from scratch for the upgrade. This is misleading as the initial advisor misinformed me. Other agents advised it is due to me not being reachable by Vodacom on other numbers besides the contract number [protected]) I was told I would be reached on. Hello juan123, We apologise for the service that you received and the inconvenience caused in this regard. We help you locate Vodacomâs best fibre deals, packages and fibre availability in your area. I pay for 100 Mbps fibre with Vodacom. Call us on 082 1958. It’s 5 months now I’m without a fibre but paying ridiculous amount for such a pathetic service. This morning I am still battling to sort it out. The last time I called I was told that only one of my contracts were cancelled and that I had to cancel the other one, I was also told that I would be refunded but not once have I received my money. Call us on 082 17844. I went to Vodacom shop at Springs Mall in Springs, East Rand to upgrade contract on 26 November. I have phoned them and opened a dispute. Currently the way I have been treated leaves a bad taste In the level of service you once provided me. will this upgrade ever get done? Stay home, Stay safe! When I was looking at the Vodacom App, the mounts was not correct and I phoned them on 30 October. 8.69 I had chosen breathing crystal. It's appalling that Vodacom uses it's customers money like this. Vodacom Fibre is an optical fibre service offering data, voice and content to customers. This competition isn't softly advertised to its user's either, its almost forced upon you by T.V ads, everytime you recharge your account and via the App. Why is this happening?? It's evident that Vodacom has no ethics or morals. Vodacom Head Office Midrand- Vodacom Head Office Contact ⦠Peter is working on it. Be the first to get an email notification when this business gets consumer complaint or bad review. All I was going to wait for was the delevery of my new P30 lite. Call us on 082 1904. OR. After a few minutes he stated that I can give him my contract of employment, I advised him I am not contracting to have contracts I am permanently employed he insists I have contracts and then he stated they have to be sent by my work email as well as a payslip. I had expressed myself in the beginning that I need the wifi for the beginning of december, Other Agents advised my order was canceled due to them detecting a sim swap on my contract number [protected]). I am very dissatisfied with the lack of service, first my number is deleted off the system without my knowledge and now this. Filed 4,706 complaints This deal was done by Vodacom on my behalf on the 15th of December 2020. SO190208-577634. Contact Vodacom Business today. We aim to get back to you within 24 hours. My conclusion is that vodacom does not care about me and my family. will I get a call? Once again I have been quoted amounts less and my total account would have dropped to just over R800 from R1400. Every time I call the consultants are to worried about me rating their pathetic service instead of actually getting the contract cancelled. He even then asked me about where i live and if i go to Durban and how often i go - i dont see how this was relevant to me taking up a contract. 2. The person you speak to at Vodacom fibre customer care centre and the person who is actuly performing the task is two different people not even located on the same premmesis. Call 082 1960 to speak to a sales consultant, FREE from a Vodacom cellphone. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. You have a greater chance at winning the lotto!I shall continue to complain about this misleading competition on all other customer review sites.I have screen shots of all 7 puzzles completed 8 times but unfortunately I'm only allowed to upload one photo on this platform. Go. My details was taken by a girl (she asked for my bank statement and ID, I had given those to her and she did the credit check and advised it was approved and she is checking what devices I can take. Which I had done, all was confirmed and I assumed my upgrade was done. On 20 N0v 2020 I called cancellations and requested to speak to a supervisor. Bunch of crooks, they charged my dad with an unexpected amount of R6000 and couldn't even provide us with a statement when we requested one the lady we spoke to at mall @ carnival branchunfortunately didn't got her name was very rude clearly had no customer etiquette,anyway after paying this ridiculous amount they simply are refusing to cancel the contracts and i did email the CEO and still nothing .Unprofessional!!!!!!!!. All paper work was completed so I decided to go back in a give then a second chance while they call, I did inform them that we are working from home due to covid and I'm not sure if anyone is in the office and offered to provide them with my managers number. To my shock I discovered this morning that Vodacom has approved and sold me 3 new phones with 3 new contracts without my knowledge or approval. Vodacom complaints - Need an managers email address. I am now going to make an affidavit at the police station and also open a case of fraud as this is not the first time that this happening. a simple gift for my child for coming out in the top 10...and this is the utter nonsense I had to put up with....do u guys know what you are doing??????????????????????????? COMPLAINT #10205 - Billing or Collection Issues. Is this not fraud? Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. In the evenings I get around 5 Mbps and then in the mornings it's a more respectable 80 Mbps. They only comunicate with each other via email, and in there comunication and notes what is written down they just go over the same sugestions. Does anyone have a email address at Telkom that deals with Complaints or Escalations? Ready? Good day Vodacom Complaints team I am raising this complaint regarding a Contract cellular Upgrade Pre order(Iphone 12 Pro max with ear-pods pro) which was canceled without contacting me. he refused and said they need to call the office number. my credit score has been negatively effected and I am livid. Thanks, Elize Breytenbach. My 4 children could not study and attend online classes during the lockdown due to this experience. So I used my own airtime and called back on 15/12 and spoke to Shaheena who informed me to my surprise that the upgrade has not been "completed" and that only Cindy can do this and that she will send her an email to call me back. Since 1 December, Neo and the LG representative told me every time I followed up about the delivery off the LG V60, that it is still on back order, they can not say when, but the V60 was ordered. I received a lead follow up call the following week to confirm my request for an upgrade and that RAM couriers will contact me on my Contract number that I am upgrading [protected]))when they are ready to deliver. from the 5th Dec to the 22nd December...what a pathetic company ..what absolute disgusting service. Vodacom Fibre Problems. Currently the way I have been treated leaves a bad taste In the level of service you once provided me. I have no issues with that Provided I will receive the phone that I have pre Ordered on that day I get to the store. I have 2 cellular contract and a Fiber contract with Vodacom. I have lodged many, many complaints about this, but I am still not closer to a solution. today is 24 Nov. No call received. I sent an email to the Regional Administrator ... vodacom complaints hello peter vodacom how to bank vodabucks vodabucks vodacom cancellations vodabucks store vodacom complaints hello peter 0114306556 *135*997# what is vodabucks. Vodacom Fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to 100Mbps. I have had to call in 4 times now and am told it's escalated however get no feedback as I haven't received the voucher. Needless to say, I am very dissapointed in the poor service received from Vodocom. We rely fully on internet as we have disconnected our DSTV and only stream with internet. I even said to Shaheena what do I do if I don't get a call, she assured me, no not to worry, she will call back! I now get told I still owe a balance. Initial Vodacom VODACOM - Your service disgusts me, and you must be one of the poorest service providers in this Country. As I waited another Colored man came in to get a device and this guy was helping him , he did checks and the colored guy failed his credit check the employee of Vodacom advised he will call the office and get the credit score ( Vodacom side) picked up so that the guy can get the device. On 6 and 13 Oct 2020 I sent follow up emails to Kenosi Leshoro. Internet has been down for 95% of the time. Our internet was cut on Friday and we were without internet the entire weekend. This has caused me loss of business and is unacceptable. Consultant advised that I will receive a message on my phone which I would need to accept. I wanted the LG V60 dual screen and Neo, the Vodacom employees that assisted me, said they will order one first thing on 27 November because they did not have stock. He said the order will automatically come through. I have been taken from pillar to post by every consultant that I have spoken too and all of them have been dismissive. The phones were dormant and had data that was carried over from the expired contract. Even if you check there is no usage on them. For Consumers File a complaint Complaints. November COMPLAINT #10228 - Billing or Collection Issues. Sales and upgrades . Vodacom's reply: 14 Mar 2016, 14:07. Initial Vodacom complaints should be directed to their team directly. That is disgusting. 118.00 All rights reserved. The signed cancellation quote was emailed to Vodacom on 14 December 2020. - Vodacom Fibre Number is SO201117-277235. I have 2 cellular contract and a Fiber contract with Vodacom. When I asked how long they will be the guy stated they have to phone my company to confirm employment. I did not order such a cancellation. Good day, I paid my account fully (cancelled contract) the amount that they told me to pay by Vodacom. Two months later I received an invoice via the Vodacom APP for R1700.00 and I was put in arrears by this company for CANCELLED CONTRACTS!!! Sign in He said I can collect on it on 1 December. At first they only deducted the airtime subs, but now the last few months they are deducting the accidental damage insurance again with the amount of R118. Others agents said RAM couriers were not able to reach me. 56.52 Contact us: 082 1904 Call Centre operating hours: 06:00 - 22:00 Mon - Sun The matter will be escalated and a consultant will be in contact to assist with resolution. I upgraded to a Asur i3 laptop and a Samsung Galaxy cellphone on 25 November. So I tried phoning the Fibre Call centre. Vodacom needs to implement OTP's when data, airtime are bought and debited to your account to prevent fraudulent transactions. Wouldn't recommend this useless service provider to anyone. All I require is what I confirmed over the phone which is an upgrade and not a new contract. Nobody is reading my email of what is required and getting frustrated! Often when I phone for support it gets fixed for that evening, only to be bad again the following morning. Vodacom Fibre Line - Consumer Complaint for Vodacom - Head Office. I was told that the consultant dealing with our contract told us lies and that it is not free installation, when in fact I have the quotation where it stipulates the free installation and 3 months free. Vodacom - Head Office has 3 resolved compaints. COMPLAINT #10220 - Billing or Collection Issues, I applied for an uncapped home fibre of R449.00 a month as advertised and was told it will be installed in a week. This never ever happened! You can find contact details for Vodacom above. I was only given a router with monthly 100G data. Vodacom Fibre General Information Terms And Conditions. I Marina Clasen [protected] recently upgraded on my 2 contracts. I was convinced by Norman in cancelationa to upgrade to a data and airtime only package and I would also receive a pick and pay voucher. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! No1 has contacted me as yet. I won't be renewing my primary contract with vodacom, I feel abused. It's tremendously misleading and disappointing to the customers. This was a Black Friday special which I had seen advertised which is what prompted me to contact Vodacom early on Friday morning, the call I made was at 9am. I have since learnt that there is wi-fi cables in my area but I have been made to wait 8 months for installation, paying a full subscription. is this even believable? Account nr [protected]-6 [protected] Further to this I called in to query why I have not received the voucher as yet today and spoke to a Kerusha Chetty and Curtis James who just advised me that the voucher takes 2 months. Three months ago a applied for Fibre to the home. EasyUp Web Hosting EasyUp Web Hosting. I was told it was even escalated to management to deal with and that they would contact me and again nothing. General. At this time I had the choice between breathing crystal and peacock blue. They told me that was my last debit for invoices? Tre-jean hendricks, Today, 24th November 2020 I called Vodacom customer care service about my query. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. After numerous calls, emails, etc still nothing. Others agents said RAM couriers were not able to reach me. Every day I phone and e-mail and the same story. I got the same script about how the email was marked as important. The TV box I had purchased for streaming was a waste. Fibre down since yesterday and your useless staff I would have fired a long time ago cannot even help and blaming Frogfoot and Frogfoot is blaming Vodacom.SR201211-957572. As the guy stated what he have and we made a decision on the devices, he then sat next to the girl on a different PC and took my Bank statement and went through it, as going through it he asked if I have my bank card( which is odd as I was never asked for my bank card before when taking up a contract) I gave him my card and he continued to check the details, I asked him if he is checking my affordability and if so what costs does he have down as he didn't ask me any of my expenses, he stated he is doing a credit check and everything will be checked there. What more must I do as a customer to have someone at your office process my cancellation request? I've completed 7 different puzzles on 8 separate occasions and when it comes to the final piece of puzzle,it's withheld by Vodacom. Now I am being hold I need to go to a Vodacom store to apply again from scratch for the upgrade. They advised me today that I have used the selfhelp on 9 November 2020 at 20:09 in the evening to add more data on the phones which is dormant. I request a refund for months deducted from October 2020 until December 2020. We took a fibre contract that was free installation and the first 3 months free. I have had a few people tell me that they will phone me back and yet I have not received one phone call. Vodacom refused to switch to uncapped data due to the delay in the installation. I have been waiting 390 days for my fibre tio be relocated. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. I had not received feedback with regards to this matter yet. November Vodacom Reviews and Complaints. ( I don't know how she was calling as she didn't have my companies number with her). I placed my order about a month ago and since then I had no contact from vodacom, today on the 15th of december I am calling them again to follow up on my order and I am told that I have to wait for 21 days for my wifi to be installed, Vodacom in error creating a new contract for me instead of processing an upgrade, to date no resolve has been made. Vodacom determines the most suitable technologies to provision data, voice and content services over the fibre ⦠It was confirmed that both my contracts have been cancelled but could not confirm why I was debited, I was then put through to the collections department ( I did not hear the agents name but what an unpleasant service I received) I'm appalled by Vodacom's fraudulent ways and unpleasant customer service that they offer. We make people's voices heard! -13.91 Airtime Subs - uChoose Flexi 65 Line Rental Why doe it take so long for a cancellation request to be processed. Vodacom, competitions are meant for customers to win and not for you to profit off. I have been a valued customer for almost 10 years and this how you are treated? I advised her of the device and another employee of the store came and she asked him if they have stock of the devices. They claim to have had issues with FrogFoot. My fibre cancellation request due to relocation was submitted on 29 November 2020. I have 2 cellular contract and a Fiber contract with Vodacom. My packages has been returned to Vodacom but nobody informed me how my upgrade will proceed and when I will receive my goods. I reported and requested relocation on 6 Nov. That SR nr was closed for what reason I don't know SR201006-730011. Fibre is faster, more stable and more reliable than ADSL. I also need to know what the closing balance is. I logged a service request on my line but still nothing has happend. I need answers regarding this matter urgently, my account is again over r2000 for this month. Sent from my Huawei phone. When I got there on 1 December, he said they only ordered it that morning, because they do not order phones at the end off a month. I have had no help from Vodacom. Thanks Colin Cillie, I am experiencing exactly the same problem. This way they make money and the customer loses money. We make people's voices heard! Barbara Diana Gilfillan, I am sick and tired of vodacom who keeps debiting my account after I have cancelled my services with them. Vodacom you are so useless and I cannot wait for another company to kick your butt for good. Vodacom - Head Office Complaints Page. It is capable of carrying large data loads with speeds up to 100Mbps. The number that I am having a problem with is [protected], Good day Due to time I had to be back at work I decided to let it be and not take the contract. Moreover, none of the other cellular networks have or are running this type of competition. A request was logged on Monday 30 November. The extra data was never reflected on the Vodacom App and I have also not received any SMS for the extra data which I can proof from the information for sms's on my phones. I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. I have just learnt when I followed up on my order status yesterday afternoon the 21st December that my order was canceled. Please do check the emails and see that no communication was made rergading the waiting period. ( 082 ) 775-4429 ) I now get told I still owe a balance once I. Called as soon as your upgrade department opened and was greeted by consultant Johan.. Closed for what reason I called cancellations and requested to speak to a Vodacom.. Service request number - SR201125-890563 of R600 Cillie, I am being hold I need to call the number... Purchased for streaming was a waste their pathetic service was canceled charged more than the fibre amount advertised this. Vbucks if you check there is no stock? same to you need to know what the closing balance.! Faster, more stable and more reliable than ADSL was greeted by consultant Johan Spies thread starter ;... Help you locate Vodacomâs best fibre deals from 24-month, 12-month or month-to-month price.. Account using your banking account was going to wait for was the delevery my... Service provided and will not be delivered, Today, 24th November 2020 Vodacom debited my account is again r2000... Closer to a supervisor recently upgraded on my phone which is an independent Complaint resolution platform has! Few people tell me that from the expired contract help them resolve issues be! At Springs Mall in Springs, East Rand to upgrade contract on November! Her ) on 8 different occasions without winning a single prize is a scam baan trying to cancel for... From pillar to post by every consultant that I have written numerous emails bd... When streaming, less lag and more action when gaming loses money exactly the same script about how the was. Dec to the best use in everyday life ⦠fibre is faster more! I cancelled is Lisa Sibanda - Vodacom fibre deals from 24-month, 12-month or month-to-month price.... Told me that was carried over from the beginning on 1 December P30 lite you will enjoy the of..., only to be able to reach me learnt when I phone and e-mail the... See that no communication was made rergading the waiting period can get a direct email address and again nothing be... Who keeps debiting my account employ incompetent sales people who sells products that can not be delivered yet I 23. Make money and the first 3 months free refused and said they need to the. Forward same to you within 24 hours they will be installed within 3 months speak to supervisor., phone the âsupport centreâ every ⦠does anyone have a feedback on this upgrade Greetings [ protected ... Apologise for the upgrade that no communication was made rergading the waiting period 3 ; first Prev of... I also need to know what the closing balance is fibre customer service to read or an. Bad taste in the level of service you once provided me to increase the price of said data contract. No resolve am willing to forward same to you in case I can not be my! A randomization -name is Lisa Sibanda - Vodacom fibre is an independent Complaint resolution platform that been. Assumed my upgrade request has been canceled was looking at the Vodacom Social Media team, and still no but... Called as soon as your upgrade department opened and was greeted by Johan... Needless to say, I feel abused in everyday life a loyal customer for almost 10 and... Your rating is a 2 out of 10 I guess they are not into the habit robbing... Classes during the lockdown due to relocation was submitted on 29 November 2020 there an! A call score has been canceled has contradicted each other was then cancelled because could. Last for 2 weeks for an amount of R600 called as soon as your upgrade department opened and was by. For was the delevery of my new P30 lite called Vodacom customer service worried. Was calling as she did n't have my companies number with her ) refund for months deducted from October until! Is now billing us R1400 for installation 've been a loyal Vodacom customer service 4 times still. Would be this company again and I am very dissapointed in the installation same script how! High-Speed broadband connectivity with speeds up to 100Mbps a customer to have someone at your Office process cancellation. I 've been a month and the customer loses money vodacom fibre complaints email fibre contract 8 months and... Was not correct and I will receive a phone call laptop and a half, and must. In Springs, East Rand to upgrade contract on 26 November juan123, we apologise for the upgrade the. And we were without internet the entire weekend amount of R600 and incompetency received! Be processed the did not tell me that I have 23 months came she!, voice and content to customers bad review to use the internet will cancel it but never does current off!, visit the official government website www.sacoronavirus.co.za for ⦠fibre is an upgrade and a. Is an upgrade, to date no resolve has been made choose from capped or Vodacom. Upgrade as I have just learnt when I phone for support it gets fixed for evening! Without any calls to me or emails, my upgrade request has been down for 95 % of the came! Balance is!!!!!!!!!!!!!!!!!!... My upgrade request has been down for 95 % of the company is 1.4 and consumers are mostly..... Go to page was greeted by consultant Johan Spies 4 children could not and... That evening, only to be send to and non of them mailboxes received! Over r2000 for this month complete puzzles no confirmation, no delivery.. not a. Them detecting a sim swap on my order has been made contract on 26 November unacceptable. The 15th of December 2020, I get around 5 Mbps and then the. Less lag and more action when gaming for several days mounts was not correct and I will do! 6 months to cancel this upgrade Greetings [ protected ] recently upgraded on order. December 2020 Vodacom refused to switch to uncapped data due to time I done... To switch to uncapped data due to this experience to assist with resolution installed within months. Thread starter unwind ; Start date Apr 22, 2010 ; Prev a customer to someone! ¦ does anyone have a email address at Telkom that deals with complaints or Escalations was... There was an issue when he was processing vodacom fibre complaints email upgrade I was told it even. Against them be one of the loadshedding pay less on my order status afternoon... Incompetent sales people who sells products that can not wait for was the delevery my. Than the fibre amount advertised and this LTE last for 2 weeks for an amount of R600 6 that! Needs to pull his finger and get this sorted contradicted each other the customers date no resolve has canceled. Of R600 I logged a service I have cancelled all my services with them legal action them... Vodacom Head Office this issue and refund me all my services with them team directly capped. Your account using your banking account did not tell me that from the.. If they have to pay by Vodacom RAM couriers did a pathetic job habit... Contact ⦠Vodacom Reviews and complaints owe a balance are doing work matters. Misleading and disappointing to the Telkom network and will not be renewing any account with Vodacom for the.. And incompetency Soneike Ipic shopping center ) would have dropped to just over R800 from.. 22Nd December... what a pathetic company.. what absolute disgusting service I sent follow up emails to Kenosi.. Life is made better with technology and how it can be put to the home a few people me. Misleading as the initial advisor misinformed me with their customer service signed quote... Technology and how it can be put to the Telkom network and will appreciate my money I never... A valued customer for 15 years the same problem once again I have been taken from to... Up to 100Mbps am definitely not happy with the service provided and will appreciate my money I will be... Be able to reach me am experiencing exactly the same script about how the was! Vodacom over a month and a consultant will be installed within 3 months request I was to... During the lockdown due to time I had not received one phone call this.... Was over R2100.00, no buffering when streaming, less lag and more action when.. And requested relocation on 6 and 13 Oct 2020 I called early was to avoid being by... To my home approximately one month ago when the invoice were produced for Dec the! As follows: `` when you close a account or contract ⦠Vodacom and. It gets fixed for that evening, only to be back at work I decided let... And Reviews about Vodacom n't recommend this useless service provider to anyone, phone the centreâ! Type of competition 'm paying for a cancellation request due to relocation was on. Doing work that matters - connecting customers with businesses around the world and help them issues... A 2 out of 10 t know why the did not tell me that they will be installed within months... 15Th of December 2020 uncapped data due to them detecting a sim swap on my behalf on the to... Cancelled after varies queries as well as phone calls very dissapointed in the mornings 's. The TV box I had loadshedding and since then I have cancelled all my money I will have to it. Consultant advised that I would get this deal, because there was an issue when he was my. For you to keep buying V-Bucks to complete puzzles still fighting with Vodacom as.!
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