Mind blown! Refresh and try again. There are some good anecdotes and I had some ideas for my work. Identifying and living by your va. An HR must read, Gordon Douglas Lipp known as Doug Lipp is a consultant, speaker, and author based in Fair Oaks, California. Best book on business culture I have ever read. Summary Plot Overview Fourteen-year-old Johnny Tremain is the gifted apprentice of Ephraim Lapham, a silversmith in Revolutionary-era Boston. The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story… For experts – You’ll get the higher-level knowledge/instructions you need as an expert. Identifying and living by your values is key. For beginners – You’ll find this to be a good primer if you’re a learner with little or no prior experience/knowledge. The Disney company has set the bar and this book explains how they have kept the vision of Walt so long after he died. We rate each piece of content on a scale of 1–10 with regard to these two core criteria. It really does work as it can be applied to almost any business setting. Can't wait to read the book. Yuval Harari would probably say that my human nature makes me like to create fictions, but I guess I am fine with being part of that system of lies. Background – You’ll get contextual knowledge as a frame for informed action or analysis. It is probably the ultimate behind the scenes book for anyone who wants to … Comprehensive – You’ll find every aspect of the subject matter covered. You will find Van's name 2-4 times on just about every page. “Pocahontas" is the best-looking of the modern Disney animated features, and one of the more thoughtful: It is about real issues, even if it treats them with naive idealism. And the fact is that, more than the job itself, what creates the passion in them, is the possibility to replicate that passion in other people (peers and customers alike). Great book, Doug! I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. My love for Disney and Customer service comes to a head here in Disney U. Since that summer, I've become very passionate about great training and orientation practices, and have worked a lot of my experiences with Disney into other areas of my life. Also discussed instilling a sense of pride among employees-you should be proud of where you work. If you would like to learn about business, it's a good idea to learn from Disney which is one of the world's best company, if not the best. The best part was the summary at the end of each chapter. Van established four key components to training employees, 1. Insider’s take – You’ll have the privilege of learning from someone who knows her or his topic inside-out. #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … Basically it uncovers the things that make Disney such an amazing place to work. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. This book highlights the thought, intention, and work put into the Disney culture. Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. This is a great look into some Disney success and failures that all leaders could learn from. Instead, I got a book that would have been more correctly titled, I Love Van!! *FREE* shipping on qualifying offers. I learned that Walt Disney's first character wasn't Mickey Mouse-it was Oswald the Lucky Rabbit! I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney … I had the pleasure of hearing Doug Lipp speak at my alma mater-and he signed my book and posed for a picture. I really enjoyed it! #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … In Disney U, Doug Lipp examines how Van perpetuated Walt Disney''s timeless company values and leadership lessons, creating a training and development dynasty. Directed by Wolfgang Reitherman. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) This is a quick read about how Disney teaches employees about service and about the creation of Disney University. Over the years, the path to training employees in “friendliness, cleanliness and safety” has required some updating and repaving – work Disney’s human resources team has embraced. I was a trainer with the Disney University for most of my time with Disney. Nevertheless, getAbstract recommends this understandable overview to HR professionals and supervisors seeking ways to train employees to be neater, cheerier, and more in tune with their corporate culture and their customers. Your highlights will appear here. There's many insights and fun facts in this book. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. (source: Nielsen Book Data) Summary Since the 1930s the Walt Disney Company has produced characters, images, and stories which have captivated audiences around the world. With Phil Harris, Sebastian Cabot, Louis Prima, Bruce Reitherman. If any organization knows how to entertain, it sure is Disney! Featuring a score that blends hip-hop, jazz, R&B and Broadway, “Hamilton” has taken the story of American founding father Alexander Hamilton … Here's what the ratings mean: Applicable – You’ll get advice that can be directly applied in the workplace or in everyday situations. The pious and elderly Mr. Lapham is more interested in … Start by marking “Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees” as Want to Read: Error rating book. In its view, Native … Best book on business culture I have ever read. Good for what it was. I know I am! Lipp’s book also reminds us that Disney U … His affection for small-town life is reflected in Disneyland Main Streets around the world. This book was our reading series book for our professional development at work. But isn't that the kind of organization that we all thrive to create (or be a part of) eventually? Goldberg’s book, The Disney Story: Chronicling The Man, The Mouse & The Parks presents Walt Disney, The Walt Disney Company and the Parks decade-by-decade. Good resource when looking at service approaches. … March 26th 2013 Innovation 2. organizational support 3. education 4. entertain. Loved it. The best parts of the book for me were the descriptions of how Disney narrows down the focus of training of employees to a few concise terms. Well written. Whatever we select for our library has to excel in one or the other of these two core criteria: Enlightening – You’ll learn things that will inform and improve your decisions. *getAbstract is summarizing much more than books. I found it interesting but not very actionable. Disney grinded and made a living doing what he loved, which is awesome. Innovative – You can expect some truly fresh ideas and insights on brand-new products or trends. I just finished a reread of this book. We look at every kind of content that may matter to our audience: books, but also articles, reports, videos and podcasts. In this Soundview Live webinar, The Secrets Behind Disney University’s Success, Doug Lipp, author of Disney U, examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. Very interesting. Be the first to ask a question about Disney U. This book highlights the thought, intention, and work put into the Disney culture. At getAbstract, we summarize books* that help people understand the world and make it better. Going back to Dr. Frankl, they create a Meaning for these talented people, a meaning based on that Disney magic of keeping everything clean and fun. This … I highly. Life is all about the perspective you take and Walt realized that the lowest level of task could have a profound impact on the organization. Of course, they also only select the kind of people who could believe in that meaning. The main focus of the first training program was to ensure that newly hired employees understood that they were working in a unique environment. This is not going to be everyone’s book. Great book! France shows up time and again as the intelligent and thoughtful and sometimes gruff coach to Disney workers. This is a quick read about how Disney teaches employees about service and about the creation of Disney University. Hot Topic – You’ll find yourself in the middle of a highly debated issue. Key components to Disney are SCSE, Safety, Courtesy, Show, and Efficiency. Inspiring – You’ll want to put into practice what you’ve read immediately. It contains never-before … A few years ago, I was feeling frustrated with my job. I was hoping to pull some of the Disney magic into my classroom, but the book was very much focused on business. When Disneyland opened in Anaheim, California, in 1955, it was the first attraction of its kind. Expand your business knowledge with summaries you can read in 10 minutes or less. Everywhere else I’ve worked people want to recreate that spirit, but they usually are missing foundational pieces. If your a CEO of a fortune 100, or a deli clerk at your local grocery store, the ideals covered in this book will take customer service to the next level. With black-and-white illustrations throughout, this biography reveals the man behind the magic. Are they constantly caught up in the Disney magic? I was hoping for more insider tips/knowledge from this one. Disney U is full of easy to understand ideas to transform your workforce into a committed, powerful force for customer service and company pride. Walt Disney’s Disneyland (Affiliate Link) Description: This very large (10 in x 13 in x 1.2 in) book is a … I love how everyone at Disney is given the training no matter what your level of employment. Mulan's father, who has an old wound and cannot walk properly, decides to … I found it repetitive and also more of a tribute to Van France who created Disney University than a management book. A great book to learn about the Disney Way. But what about the people who work there? The last chapter about employee group activities goes into some detail on the different "sports" in the employee olympics over time -- this is just filler. Bagheera the Panther and Baloo the Bear have a difficult time trying to convince a boy to leave the … To train and develop such a workforce, Walt turned to Van France, a human resources executive with a background in manufacturing and the military. Especially the story of Haunted House in Tokyo Disneyland! Doug Lipp, a consultant who advises companies on training, development and management issues, helped launch Tokyo Disneyland in the 1980s. Welcome back. This book was our reading series book for our professional development at work. I won't bore you with the exact conversation I had with myself, but basically I found out that what I loved about my job was creating culture, trying to mold relationships and trying to create environments where people would thrive and grow. I finally got so tired of it, I did not finish the book… Doug Lipp was the person who was in charge of Disney University at Disney Tokyo. Logo: On a black/ cadet blue gradient background, the regular "WALT DiSNEY" script, in a textured baby blue hue, writes itself onscreen (think the 1986 Walt Disney Home Video logo).The word "P I C T U R E … by McGraw-Hill Education. I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. Announcing the Winners of the 2020 Goodreads Choice Awards. Goodreads helps you keep track of books you want to read. Books we rate below 5 won’t be summarized. Unlike Walmart who has lost their culture since Sam died, Disney continues to live the culture he started for his “cast” members. Great summary! Scientific – You’ll get facts and figures grounded in scientific research. By caring for their staff and providing them with the highest training, Disney ensures that their … I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. I’m using it to apply some of these principles to my management of my work environment. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) [Disney Institute, The, Kinni, Theodore] on Amazon.com. QUICK SUMMARY: Kinni does a great job at revealing the magic of Disney’s approach to customer service. It gives great insights into the Disney mindset at the height of its popularity and industry-level trailblazing of theme parks. I got the book expecting information on how Disney U was run and how I could use it. Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. KEY INSIGHTS: Walt’s fundamentals for success still ring true. The summer I spent as a character performer as part of the Disney ICP program at Disney World was the best of my life, and a lot of that had to do with how prepared and empowered I felt to get out there and entertain the masses. 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